At Reliwish, we prioritize customer satisfaction and stand by the quality of our nutraceutical products. If you need to cancel an order or request a refund, please review our policy below.

Order Cancellation Policy

1. Cancelling an Order

  • You may cancel your order within 12 hours of purchase if it has not yet been processed for shipping.
  • Once an order has been shipped, it cannot be canceled but may be eligible for a return.
  • To request a cancellation, please email or call us with your order details.

2. Automatic Cancellations

  • In rare cases, orders may be canceled automatically due to stock unavailability, payment issues, or verification failures.
  • If your order is canceled, you will receive a full refund within 5-7 business days.

Return & Refund Policy

1. Eligibility for Returns & Refunds

We accept returns for the following reasons:
✅ Damaged or Defective Products – If you receive a damaged or defective item, you are eligible for a replacement or full refund.
✅ Incorrect Product Received – If we sent the wrong item, we will arrange a return and send you the correct product at no additional cost.
✅ Unsatisfied with the Product – If you are not completely satisfied, we offer a 30-day money-back guarantee (restrictions apply).

2. Conditions for Returns

  • Items must be unused, unopened, and in their original packaging.
  • Returns must be requested within 30 days of the delivery date.
  • We do not accept returns on opened or used products due to safety and hygiene reasons.

3. How to Request a Return & Refund

  1. Contact Us – Email or call with your order number and reason for return.
  2. Return Authorization – If your request is approved, we will provide a return shipping label (for damaged/incorrect items) or return instructions.
  3. Ship the Product Back – Send the item back in its original condition within 7 days of return approval.
  4. Processing Your Refund – Once we receive and inspect the item, a refund will be issued to your original payment method within 5-7 business days.

4. Non-Refundable Items

🚫 Opened or used supplements
🚫 Items purchased on sale or clearance
🚫 Gift cards & promotional items

Late or Missing Refunds

If you haven’t received a refund after 7 business days, please:

  • Check your bank account or payment provider.
  • Contact your credit card company (processing times may vary).
  • If you still need help, reach out to us at [Your Support Email].

Need Assistance?

Our customer support team is happy to assist with any concerns. Contact us to get support
🕘 Support Hours: Mon – Sat (10AM – 06PM)